GearEye – Two Years After Crowdfunding Still Not Delivered

May 24th, 2019
GearEye - Two Years After Crowdfunding Still Not Delivered

GearEye was supposed to be a gear tracking system based on RFID tags and a tracker in form of a small dongle or smartphone case. Its creators were running a successful crowdfunding campaigns in the end of 2016, but failed to deliver GearEye units till today.

GearEye RFID tracking system still not delivered.

Already back in November 2016 we informed you about an interesting crowdfunding project called GearEye (link to the article here). GearEye was supposed to be a gear tracking system based on radio-frequency identification (RFID) tags. It was supposed to help filmmakers and photographers manage their gear easily. I am saying “was supposed to”, because till today GearEye creators did not deliver their product.

The GearEye crowdfunding campaigns were quite successful – they had two of them running from November 1st 2016 till December 30th 2016. Its creators raised $558,069 US on Kickstarter (their goal was only $60,000 US) and $657,523 on Indiegogo. Together it is slightly over $1.2M US for development and delivery of the GearEye tracking systems.

EDIT, 15 Oct 2019: A previous version of this paragraph said that $1.2M were raised in total, this is wrong. We made this mistake because the “Indiegogo on Demand” program is a continuation of Kickstarter and showed the total number. In fact, Geareye raised $550K on Kickstarter and $90K on Indiegogo, so it’s a combined $640K. 

The backers were sending between $120 and $600 US for GearEye kits depending on the number of RFID stickers and trackers (dongles or phone cases). The initial estimated delivery time was July 2017.

The GearEye creators seem to communicate with the backers – they posted a total of 24 updates since spring 2017. Some of them were talking about passing the FCC (Federal Communications Commission) tests for wireless devices, some of them about changing various components, adjusting the PCB, adjusting the design and so on. This is the latest update from May 19th 2019.

Latest photos of the GearEye dongle from May 19th 2019

Since I didn’t back the project, I could not see most of the updates. It seems to me though as if they have only made very little progress with the device in those two years. That raises my concern if the updates can be trusted and if there really is development going on. What’s frustrating for the project’s backers is that GearEye doesn’t seem to be willing to refund any money to anyone.

We say this at the end of every crowdfunding-related article: Please be aware of the risks when backing development of a project on crowdfunding platform. Please read Kickstarter’s terms of use – especially Section 5 “How funding works”. Unfortunately not all project creators are honest and even with those who are, some projects can bring unexpected complications in the final stages of development. Those can either significantly postpone the delivery date or kill the project completely.

EDIT, 15 Oct 2019:

GearEye CEO Julia Lerner got in touch with us and said that they apologize for the massive delays and that they are working hard on meeting delivery in January-February 2020.

Did you back GearEye project? Do you think these units will eventually be delivered? Are you aware of all the risks connected with backing a crowdfunding project? Let us know in the comments underneath the article.

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Michael C
Michael C
GuestMay 29th, 2019

No more Kickstarter or Indigogo for me, they have become platforms for fraud and the owners do nothing to stop it happening.

Clint Boland
Clint Boland
GuestMay 24th, 2019

Definitely a scam.

Evan Schneider
Evan Schneider
GuestJune 4th, 2019

I was burned by this scam 3 years ago and I am still pissed. They are still taking pre-orders on their website and nobody has done anything, but write about it. I would like to try to do something legally. If anyone could be of assistance, please reach out to me via email at [email protected]. I have as of now contacted the FCC, however I doubt they can do anything if the founder is overseas.

MarkBark
MarkBark
GuestJuly 6th, 2019

So they have effectively been trading while insolvent? Big penalties for that in most countries they have been shilling their “product” in.

asa matinez
asa matinez
GuestMay 24th, 2019

I backed this project, and the problem I see is that there isn’t any competing brands(some but way bulky and super expensive). I find most of the time I back a project on new tech by the time I actually get the product a different company has beat them to market and has a similar price as the kickstarter discount. I have no faith in this product but knew this at the time of purchase. “Don’t gamble money you can’t loose.” Kickstarter is a gamble, my hopes are nill that way I can’t be disappointed. Every update has the possibility of being the truth, just like the perfect scam.

 Casey McBeath
Casey McBeath
MemberMay 30th, 2019

I backed it. Knowing what I know about technology and kick starter, I figured there was a 40 to 50% chance I’d have a product, a 20% chance that would work as good as advertised, and a 80% chance that it would be significantly less impressive than advertised if I did receive it at all. I am currently still patiently waiting. However unlike most truly scam projects, they have been very communicative. Are they spending all of their money on research and development to get through the process as fast as possible? Obviously not. Are they criminally built in the system and living the life of luxury… I don’t think so. I don’t remember how much I backed, but for me it was about the same thing is going to a casino. I was either going to Get some sort of return on my investment, or not.

 Daniel Baudino
Daniel Baudino
MemberFebruary 12th, 2020

Jakub, I wonder if you still believe Julia. It was supposed to ship 3 years ago (way more than a massive delay) and now we are halfway in Feb 2020 and still nothing. Time to unmask her…..

 Brian DeViteri
Brian DeViteri
MemberMay 24th, 2019

Did not back this particular project, but have been burned on several previous photo/video focused projects in the past that flat out failed to deliver. Another delivered well short of promises. Between the constant delays and excuses, I filed multiple fraud reports with my credit card company and they did end up forcing the platforms to refund nearly every backer. Believe at least 90% for each of them.

My understanding is that “policy” has changed sometime between 2017/2018/2019 and the terms are even more at your own risk than previously. I’ve avoided the crowdfunding platforms ever since. It’s a shame – there’s some great looking stuff being developed, but I do not trust them, even if they are some of the hugely successful “brands” like Peak and Pebble. If my money is going to be pocketed for 12-18+ months without delivery, I want to own a piece of the company or I’ll truly invest. I’ll take my chances on the open market and spend 5-10% more at retail release if it’s successful.

Oscar M
MemberMay 25th, 2019

big chocker that a crowdfunding is a scam :) lol

 Orlan Silva
Orlan Silva
MemberMay 30th, 2019

Perhaps if only the contribution could work in the same platform which is gathered, just like how it’s done at https://www.mintme.com/, entrepreneurs and backers can’t face any sort of scam. MintMe works out for social media purposes, so users can interact with each other before any further move.

 Simon Bailey
Simon Bailey
MemberMay 31st, 2019

Scam. RFID is not rocket science and been around a long time now.

Worth noting at least its a good idea perhaps. Based on the amount of funding they received.

So someone else should do it. And it shouldnt need funding on that scale. The tags are cheap and can be ordered online for your needs. Just need to develope the app.

Hein
Hein
GuestJuly 8th, 2019

Besides the fact people lose money, if this indeed turns out to be a scam (which it most likely is), is that it simply holds back other people/companies to develop a similar product and making it nearly impossible to ever get it to be crowdfunded.
People behind this project should follow suit (just say: “we failed”…?), so things move on…
The money lost here means almost nothing, compared to the non-development of this product.
Backers should unite and re-invest in a more serious candidate-developer.

Wouter
Wouter
GuestJuly 19th, 2019

Backed already a whole list of projects on Kickstarter with good result. GearEye is the one that is really the worst back I have done. The idea was really great and I thought, that is cool it can be useful in many different ways (not just photography).

At first, I was hopeful, some hiccups may happen. I completely forgot I had backed this project at some moment, only until they messaged me I was thinking, ahhh I remember you guys. Several messages and some replies later. Nothing happened, just empty promises. I already took my loss, and yes I still back projects. I am more careful, but still back!!!

International Fraud Agency
International Fraud Agency
GuestOctober 20th, 2019

It appears as though Kickstarter is protecting the creators of this project – and it has not updated or communicated with backers for more than a month

Alex
Alex
GuestFebruary 5th, 2020

Still waiting. Kickstarter backers got a new update today that was maybe even more annoying than usual.

Aurore Teboul
Aurore Teboul
GuestMarch 13th, 2020

Hi ! I’m an unlucky gearEye backer from France and to report this scam to DGCCRF (the french FTC), I need to find other “victims” like me.
Unhappy backers all over the world, spread the word to french people please ! My email : [email protected]
Thanks !

Salut ! J’ai acheté le GearEye comme certains d’entre vous (sur Kickstarter) et pour organiser la revanche avec les autorités (la DGCCRF) il vaut mieux être le maximum à reporter la fraude.
Si vous êtes concernés, contactez moi par mails, merci : [email protected]

 André Cis
André Cis
MemberMarch 30th, 2020

I can report you as one of the countless Kickstarter backers by the end of March 2020 there is no light in sight at the end of the tunnel. There is indeed occasional communication from the developers via the Kickstarter page… thus it does not really sound too promising.

 GearEye GearEye
GearEye GearEye
MemberJune 3rd, 2019

Hi there,

Unfortunately, though our production process has suffered setbacks, we are making solid progress.

We’re closer than ever to start shipping, the latest test performed by the FCC Authority went well. We didn’t experience any of the issues that they asked us to correct with the heating and noise.

We’re currently working on improving the antenna impedance matching. We expect shipping to start in one month and a half, approximately!

Anyone having any questions is more than welcome to write to us to [email protected]

Best regards,
The GearEye Team.

MarkBark
MarkBark
GuestJuly 6th, 2019

So you will be shipping in 2 weeks from today? I call bullshit – prove me wrong!

Rose Miller
Rose Miller
GuestJuly 12th, 2019

I backed this in 2017 and have changed email addresses and contact information from that point in time – was wondering what was going on and have been reading all of these posts – I would appreciate knowing how I update my contact information for when these items are ready to ship I will be able to receive my product

International Fraud Agency
International Fraud Agency
GuestSeptember 21st, 2019

Please provide the FCC product code for this product and any other verifiable evidence that what you claim is true.

Saeed Rashid
Saeed Rashid
GuestNovember 5th, 2019

email address doesn’t even work.. I feel completely scammed

Blas
Blas
GuestApril 25th, 2020

Julia, unfortunately for you –and the thousands of hopeful idiots such as myself– nothing you say at this point will make a difference. NOTHING. I’m reading your comment almost ONE YEAR after you wrote it, and still nothing. Lose sleep, don’t eat, focus like a laser beam on finishing this process, get whatever approvals you need – but DE-LI-VER!!! The only thing that will stop our negative comments is just that. You have pretty much exhausted any good will extended to you by your backers. That’s it. Stop responding to comments, stop taking to the press, stop worrying about what we think or say – JUST DELIVER THE PRODUCT.

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