I must admit that this does not surprise me one bit. I recently had a bad pixel on one of my 7D’s. I had a shoot coming up the following week. I sent it off to Canon Pro Services for repair. They were able to fix the camera and have it back in my hands in three days! Now that’s what I call “Service”. Here is a quote from the press release.
“LONDON, March 1, 2010 – Canon, world-leader in imaging solutions, has been voted as Europe’s top camera brand for the tenth consecutive year in the Reader’s Digest Most Trusted Brands Survey 2010, an annual pan-European survey of consumer attitudes to brand products and services.”